Privacy Policy

Salisbury Hospice Charity

Privacy Policy

What Information We Collect

We may collect, store and use the following types of personal information:

Your name, address, telephone number, and email address
Date of birth (where necessary)
Donation history and payment details
Gift Aid declarations
Communication preferences
Event participation details
Information provided when contacting us or making an enquiry
Any other information you voluntarily provide to us

We may also collect sensitive data (e.g. health information) where it is necessary and with your explicit consent.

How We Collect Your Information

We collect information in the following ways:

When you make a donation
When you sign up to our events or campaigns
When you volunteer with us
Through our website, online forms, or emails
When you communicate with us by phone, email, post or in person
Via third-party fundraising platforms (e.g. JustGiving), where you have given consent

How We Use Your Information

We use your information to:

Process donations and claim Gift Aid
Keep you informed about our work, events, and fundraising opportunities (with your consent)
Administer volunteer records and event participation
Respond to your enquiries or requests
Maintain our internal records and ensure data accuracy
Comply with legal or regulatory obligations

Legal Basis for Processing

We rely on the following lawful bases:

Consent – where you have given clear permission
Contract – to process transactions or provide services you have requested
Legal obligation – to comply with tax or charity laws
Legitimate interest – to pursue our charitable aims in ways that do not override your rights

How We Share Your Information

We will never sell or rent your information. We may share your data with trusted third parties who work on our behalf, such as:

Mailing houses for posting newsletters or appeals
Payment processors for handling donations
IT and database service providers
Regulatory authorities if required by law

All third parties are required to keep your information secure and only use it for the specified purpose.

Data Storage and Security

Your data is stored securely on our systems and protected with appropriate technical and organisational measures. Where we use third-party service providers, we ensure they also meet high standards of data security.

We retain your data only for as long as necessary for the purposes we collected it, and in accordance with legal and accounting requirements.